.. Take Charge is an idiom meaning

.. Take Charge is an idiom meaning “to assume control or responsibility and dates back to the ’s.” (Christine Ammer, Heritage Dictionary of Idioms, Houghton Mifflin, p. ) Now more than ever, Contact Center leaders need to “take charge” of the Contact Center’s Value and Visibility. Think of it as your reputation. Leaders need to consistently position the Contact Center as an enterprise Strategic Asset rather than a factory-like, back-room operation.






“LET’S GIVE THEM SOMETHING TO TALK ABOUT, A LITTLE MYSTERY TO FIGURE OUT” —BONNIE RAITT Your https://lastdatabase.com/ Contact Center’s enterprise identity is undeniably linked to how others see you, or perhaps don’t see you at all. The Contact Center’s Value is inextricably linked to the management of your enterprise-wide Visibility. Ignored or poorly-managed Visibility is a chronic condition that leaves many Centers suffering from enterprise isolation.







This condition is often accompanied by disappointing budget allocations; little or no input to strategic plans, technology design, and acquisition; and poor cross-functional support and communication. It is time to be pro-active about how others view your Contact Center. Consider these thoughts … Learn to speak the language of Value. Learning and using the language of Value must be deliberate.